Career Opportunities

IT Business Analyst

Toronto
Permanent Full-Time

Overview

Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is currently looking for an IT Business Analyst to join the Information Technology (IT) department in the Toronto office.

The IT Business Analyst will identify and recommend solutions to improve business processes through the implementation of new technology or by leveraging existing systems. You will collaborate closely with stakeholders across departments and practice areas to uncover pain points, define goals, and translate complex business requirements into actionable technical solutions. As part of an Agile delivery team, you will write user stories, manage the product backlog, and work with cross-functional teams to incrementally deliver value through high-impact digital solutions.

We value candidates with a strong sense of user experience and a passion for clean, intuitive digital products. While hands-on experience with design tools is not required, familiarity with product design principles—or the ability to contribute to early-stage wireframes and user flows—is considered a strong asset.

  • Responsibilities

    Primary responsibilities of the position include, but are not limited to:

    • Engage with multiple stakeholders to understand business processes, pain points, and strategic goals
    • Elicit, analyze, negotiate and document detailed business and functional requirements
    • Break down complex requirements into clear, actionable user stories and acceptance criteria
    • Partner with product designers (or contribute directly) to ensure solutions are intuitive, user-centric, and aligned with business needs
    • Own and manage the product backlog, continuously refining and prioritizing items based on stakeholder feedback and business value
    • Collaborate closely with developers, designers, and project managers throughout the delivery lifecycle
    • Conduct thorough QA testing of delivered features to ensure functionality, quality, and alignment with business requirements
    • Ensure delivered solutions meet business objectives and quality standards
    • Facilitate user testing and gather feedback to inform future iterations
    • Support change management and user adoption through clear communication and documentation
    • Identify opportunities for process improvement and automation
  • Education & Experience
    • A university degree in computer science or related field (minor or combined major in business considered an asset)
    • Three to five years working in a professional services environment, IT department or IT services organization, preferably within software development 
    • Experience working in Agile environments
  • Skills & Abilities
      • Strong analytical and problem-solving skills with the ability articulate complex technical requirements in a comprehendible and conversational manner with attention to detail
      • Excellent verbal and written communication skills
      • Ability to meet deadlines in a fast-paced environment
      • Independent worker able to move projects forward with minimal guidance
      • Comfortable in a client-facing role, including resolving conflicts and negotiating
      • Proven client management experience, specifically in facilitating client interviews, stakeholder workshops and team meetings
      • Demonstrated ability to work collaboratively across functions and with diverse stakeholders
      • Experience supporting or contributing to digital product design, including user journeys, wireframes, or workflows
      • Experience with Agile tools (e.g., Azure DevOps, Jira, Trello)
      • Familiarity with software development processes and digital product delivery

    • Nice to Have:

      • Familiarity with design tools like Figma, Adobe XD, or Balsamiq
      • Experience working in legal, professional services, or highly regulated environments
      • Background in product management, UX design, or QA testing

    • About Blakes

    At Blakes, we care about our people. We are committed to providing exceptional experiences for our clients and employees. As a winner of Canada’s Top 100 Employers, Canada’s Best Diversity Employers and Greater Toronto’s Top Employers awards, we understand the importance of fostering an inclusive workplace environment that brings out the best in each person. Our success as a firm starts with hiring top talent, retaining our people and helping them thrive.

    Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures.

    The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

    How to Apply?

    To apply for this position, please submit your application along with a cover letter and résumé directly to our application portal.

    Blakes wishes to thank all applicants for their interest. However, only those candidates selected for an interview will be contacted.

    Apply