Receptionist

Receptionist Major Duties and Responsibilities:

• Welcoming visitors by greeting them, notifying lawyers and/or assistants of client arrivals, answering or referring inquiries, providing boardroom location instructions, and passing on client requests to the technical assistants, etc. 
• Maintaining security by administering passcard procedures (i.e. issuing temporary passcards; retrieving forgotten, lost or damaged cards, etc.); recording visitors in the visitors log software and following Blakes security procedures 
• Assisting with clerical/administrative duties where required by clients (i.e. photocopying, scanning, etc.)
• Answering internal and external phone calls, directing calls to the appropriate people and answering any inquiries or redirecting questions to the appropriate individuals 
• Communicating issues relating to the Boardroom Services operations to the appropriate people
• Providing support to the Boardroom Services team by assisting with bookings, emails and/or phone calls and switchboard where needed and detailed below

Switchboard Operator Major Duties and Responsibilities:

• Maintaining external and internal communications and inquiries by answering internal and external phone calls, directing calls to the appropriate people, and answering any inquiries or redirecting questions to the appropriate individuals
• Accurately and efficiently handle all cold calls received by taking down information and passing it on to the appropriate department

• High school education is preferred
• Minimum of one year of experience in a receptionist and/or switchboard operator function is preferred
• Minimum three to five years of experience in a legal or professional services setting is considered an asset

• Positive, upbeat attitude, professional demeanour and strong customer-service skills
• Demonstrate sound judgement and composure in time sensitive or high-pressure situations, ensuring seamless front desk operations and consistent service standards
• Strong verbal communication skills, providing clear, professional interactions with clients, visitors and internal staff
• Exhibit strong attention to detail ensuring accuracy in scheduling, messages and front desk administrative tasks

Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures. The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

While our experienced team will select and interview successful candidates, Blakes may use Artificial Intelligence (AI) to assist with shortlisting, screening, and evaluating applications.